1. Advice and booking
Next Level recommends options based on your business objectives, scale and budget. Delivery proceeds after both parties agree on content, dates, venue, costs and relevant conditions.
2. Pricing and payment
Prices, inclusions, exclusions, taxes and payment milestones are set out in the quotation or contract. Please verify payment details with your project contact before making a transaction.
3. Service changes
Please give early notice of changes to dates, quantities, venue or service items so Next Level can check feasibility. Additional costs and conditions, if any, are discussed and confirmed before proceeding.
4. Cancellation and refunds
Cancellation and refunds follow the confirmed agreement, notice date, services delivered, supplier conditions and applicable law. Amounts to be reconciled and processing times are communicated for each case.
5. Coordination and support
If a situation affects a program, Next Level works with the client and relevant parties on a suitable response. Contact your project coordinator or hello@nextlevel.vn for assistance.
Policy enquiries
Next Level Technology and Event Solutions Company Limited